The types of personal information we may collect about you include:
• your name
• your contact details, including email address, mailing address, street address and/or telephone number
• your preferences and/or opinions
• information you provide to us through customer surveys
• details of products and services we have provided to you and/or that you have enquired about, and our response to you
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
• any other personal information requested by us and/or provided by you or a third party
We may collect these types of personal information directly from you or from third parties.Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
• to contact and communicate with you
• for internal record keeping, administrative purposes, invoicing and billing purposes
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms
• to run competitions and/or offer additional benefits to you
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
• to comply with our legal obligations and resolve any disputes that we may have
Disclosure of personal information to third parties
We may disclose personal information to:
• our employees, contractors and/or related entities
• our existing or potential agents or business partners
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
• third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia
By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.
Your rights and controlling your personal information
Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor's behaviour and collect data about the visitor's viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
For any questions or notices, please contact our Privacy Officer at:
Renouf & Partners Pty Ltd ABN 95 106 328 492
Last update: 20 March 2019
Making a Complaint
We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, we encourage you to contact us. Please call us, email us or put your complaint in writing to our office. You can direct your complaint to your financial adviser or one of our directors.
We aim to resolve complaints as soon as possible and will acknowledge your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle it.
If you are not satisfied with our response after 30 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). You can contact AFCA on 1800 931 678 or www.afca.org.au. AFCA provides fair and independent financial services complaint resolution, which is free to consumers.